Terms & Conditions

1. Practitioner Information

These Terms & Conditions apply to all consultations and services provided by Charlotte Good Health.

Naturopathic Nutritional Therapy is the application of nutrition and lifestyle science to support health and wellbeing. Recommendations are personalised to the individual and designed to support the body's natural processes.

Nutritional Therapy is complementary to medical care and is not a replacement for diagnosis, treatment or advice from your GP or other healthcare professional.

2. Scope of Practice

As a qualified Naturopathic Nutritional Therapist I:

If I identify symptoms that require medical investigation, I will advise you to seek appropriate medical care.

3. Consultations

Initial consultation: 90-120 minutes

Follow-up consultation: 30-60 minutes

Appointments may be conducted:

Personalised nutrition plans are normally sent within 5–7 working days following your appointment.

4. Fees & Payment

Payment is required before your consultation unless otherwise agreed.

Accepted payment methods include:

Supplement costs, laboratory testing and other third-party services are not included within consultation fees unless clearly stated.

5. Cancellation Policy

Appointments may be cancelled or rescheduled free of charge with 48 hours' notice.

Appointments cancelled with less than 48 hours' notice, or missed appointments, will be charged in full.

If I need to cancel your appointment, an alternative appointment will be offered as soon as possible.

6. Discovery Calls

Discovery calls are free and intended to determine whether Nutritional Therapy is appropriate for your needs.

No personalised nutritional advice or treatment recommendations will be provided during a discovery call.

7. Supplements & Functional Testing

Where appropriate, supplements and functional laboratory testing may be recommended.

These recommendations are:

You are under no obligation to purchase supplements through me.

8. Client Responsibilities

By booking a consultation you agree to:

9. Results

Whilst every effort is made to provide the highest standard of care, no guarantees can be made regarding outcomes.

Health improvements vary depending upon:

10. Confidentiality & Data Protection

Your personal information is confidential and stored securely in accordance with UK GDPR and the Data Protection Act 2018.

Information will only be shared:

Please refer to my separate Privacy Policy for full details.

11. GP Communication

With your consent, I may communicate with your GP or other healthcare professionals where this would support your care.

12. Email Support

Reasonable email support is available between consultations for brief questions relating to your programme.

Extensive nutritional advice or review of new health concerns may require an additional consultation.

13. Children

Clients under the age of 18 must attend consultations with a parent or legal guardian.

14. Complaints

If you are unhappy with any aspect of the service provided, please contact me directly so we can attempt to resolve the matter promptly.

If a resolution cannot be reached, you may raise a complaint through my professional regulatory body where appropriate.

15. Acceptance

Booking an appointment confirms that you:

Terms & Conditions

1. Practitioner Information

These Terms & Conditions apply to all consultations and services provided by Charlotte Good Health.

Naturopathic Nutritional Therapy is the application of nutrition and lifestyle science to support health and wellbeing. Recommendations are personalised to the individual and designed to support the body's natural processes.

Nutritional Therapy is complementary to medical care and is not a replacement for diagnosis, treatment or advice from your GP or other healthcare professional.

2. Scope of Practice

As a qualified Naturopathic Nutritional Therapist I:

Provide evidence-informed nutrition and lifestyle advice.

May recommend dietary changes, supplements and functional testing where appropriate.

Do not diagnose medical conditions.

Do not prescribe medication.

Do not advise clients to stop or alter prescribed medication without approval from their GP or consultant.

If I identify symptoms that require medical investigation, I will advise you to seek appropriate medical care.

3. Consultations

Initial consultation: 90-120 minutes

Follow-up consultation: 30-60 minutes

Appointments may be conducted:

In person

Online via secure video consultation

Personalised nutrition plans are normally sent within 5–7 working days following your appointment.

4. Fees & Payment

Payment is required before your consultation unless otherwise agreed.

Accepted payment methods include:

Bank transfer

Supplement costs, laboratory testing and other third-party services are not included within consultation fees unless clearly stated.

5. Cancellation Policy

Appointments may be cancelled or rescheduled free of charge with 48 hours' notice.

Appointments cancelled with less than 48 hours' notice, or missed appointments, will be charged in full.

If I need to cancel your appointment, an alternative appointment will be offered as soon as possible.

6. Discovery Calls

Discovery calls are free and intended to determine whether Nutritional Therapy is appropriate for your needs.

No personalised nutritional advice or treatment recommendations will be provided during a discovery call.

7. Supplements & Functional Testing

Where appropriate, supplements and functional laboratory testing may be recommended.

These recommendations are:

Optional

Based on your individual case

Not included within consultation fees unless stated

You are under no obligation to purchase supplements through me.

8. Client Responsibilities

By booking a consultation you agree to:

Provide accurate and honest health information.

Inform me of any changes to your medication or diagnosis.

Inform me if you become pregnant during a programme.

Follow recommendations only as directed.

Contact me if you experience any unexpected or adverse reactions.

Continue regular care with your GP or specialist where appropriate.

9. Results

Whilst every effort is made to provide the highest standard of care, no guarantees can be made regarding outcomes.

Health improvements vary depending upon:

Individual circumstances

Medical history

Lifestyle

Compliance with recommendations

10. Confidentiality & Data Protection

Your personal information is confidential and stored securely in accordance with UK GDPR and the Data Protection Act 2018.

Information will only be shared:

With your written consent

Where required by law

Where there is a serious safeguarding concern

Please refer to my separate Privacy Policy for full details.

11. GP Communication

With your consent, I may communicate with your GP or other healthcare professionals where this would support your care.

12. Email Support

Reasonable email support is available between consultations for brief questions relating to your programme.

Extensive nutritional advice or review of new health concerns may require an additional consultation.

13. Children

Clients under the age of 18 must attend consultations with a parent or legal guardian.

14. Complaints

If you are unhappy with any aspect of the service provided, please contact me directly so we can attempt to resolve the matter promptly.

If a resolution cannot be reached, you may raise a complaint through my professional regulatory body where appropriate.

15. Acceptance

Booking an appointment confirms that you:

Have read these Terms & Conditions.

Understand the nature of Nutritional Therapy.

Agree to these Terms & Conditions.

Consent to working together under these conditions.