Charlotte Good Health

Effective Date: 30 July 2026

Last Updated: 30 July 2026
 

1. Introduction
 

Charlotte Good Health is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how your personal data is collected, used, stored and protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using my services or submitting your personal information, you acknowledge that you have read and understood this Privacy Policy.
 

2. Data Controller
 

The Data Controller is:

Charlotte Good Health

Email: hello@charlottegoodhealth.com

Website: www.charlottegoodhealth.com

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3. What Information I Collect
 

Depending on the services you receive, I may collect:

Personal Information

• Name

• Date of birth

• Address

• Email address

• Telephone number

• Emergency contact (where appropriate)
   

Health Information (Special Category Data)

As a Nutritional Therapist I collect health information necessary to provide safe nutritional advice, including:
 

• Medical history

• Current symptoms

• Previous diagnoses

• Medications

• Supplements

• Family medical history

• Lifestyle information

• Dietary habits

• Laboratory test results

• GP or consultant details (with your consent)

This information is classified as Special Category Data under UK GDPR and is handled with additional safeguards.

4. Why I Collect Your Information
 

Your information is collected to:
 

• Provide personalised nutritional therapy

• Assess your health history

• Develop nutrition and lifestyle recommendations

• Communicate with you regarding appointments

• Arrange functional laboratory testing where appropriate

• Maintain accurate clinical records

• Process payments

• Comply with legal and professional obligations
   

I only collect information that is necessary for these purposes.
 

5. Lawful Basis for Processing
 

Under UK GDPR, I process your information under the following lawful bases:

Contract

To provide the nutritional therapy services you have requested.
 

Legitimate Interests

To manage appointments, maintain records and operate my practice effectively.

Legal Obligation

To comply with professional, insurance and regulatory requirements.

Explicit Consent

Health information is processed using your explicit consent together with the provision of healthcare.
 

You may withdraw your consent at any time, although this may affect my ability to continue providing services safely.
 

6. How Your Information Is Stored
 

Your information is stored securely using password-protected electronic systems and/or locked paper files.

Only I have access to your personal records unless you provide written consent for information to be shared.

Reasonable technical and organisational measures are in place to protect your information from unauthorised access, loss or misuse.
 

7. How Long I Keep Your Information
 

Clinical records are retained for:
 

• Adults: Seven years after your final consultation.

• Children: Until the child's 25th birthday (or 26th birthday if they were 17 when treatment ended), in accordance with UK legal requirements.

Records are securely destroyed once the retention period has expired.

8. Who I Share Your Information With
 

Your information will never be sold.
 

Information may be shared with:
 

• Your GP or other healthcare professionals (only with your consent)

• Functional laboratory providers where testing has been agreed

• Supplement companies where you request orders to be placed

• My professional indemnity insurer if legally required

• Regulatory or legal authorities where required by law
   

Only the minimum information necessary will be shared.
 

9. Payments
 

Payments may be processed using secure third-party payment providers.

Charlotte Good Health does not store full debit or credit card details.
 

10. Website
 

If you visit my website, anonymous information such as browser type, pages visited and website usage statistics may be collected to improve website performance.

If cookies are used, you will be asked to consent through the website's cookie banner.
 

11. Email Marketing
 

If you choose to subscribe to my newsletter or marketing emails, your contact details will only be used for this purpose.

You can unsubscribe at any time using the link provided in every email.
 

12. Your Rights
 

Under UK GDPR you have the right to:
 

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your data where appropriate

• Restrict processing

• Object to certain processing

• Request a copy of your information

• Withdraw consent where consent is the lawful basis for processing

• Lodge a complaint with the Information Commissioner's Office (ICO)
   

13. Confidentiality
 

Everything discussed during consultations is confidential.
 

Information will only be disclosed without your consent where:
 

• Required by law;

• There is a serious safeguarding concern; or

• There is a significant risk of harm to yourself or another person.
   

14. Data Security
 

I take appropriate measures to keep your information secure, including:
 

• Password-protected devices

• Secure cloud storage where appropriate

• Antivirus and security software

• Restricted access to records

• Regular software updates
   

Although every reasonable precaution is taken, no electronic transmission can be guaranteed to be completely secure.
 

15. Contact
 

If you have any questions about this Privacy Policy or how your information is handled, please contact:
 

Charlotte Good Health

Email: hello@charlottegoodhealth.com

Website: www.charlottegoodhealth.com
 

16. Complaints
 

If you are unhappy with how your personal data has been handled, please contact me first so that I have the opportunity to resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO):

https://ico.org.uk

Telephone: 0303 123 1113
 

This Privacy Policy may be updated from time to time. The latest version will always be available on my website.